Written by: Tracy Civick Whether you’ve owned your practice for 9 months or 9 years, at some point it’s inevitable that your dental team will go into meltdown mode. When it happens, there are two options: you can hide in your office, walk on eggshells, and cross your fingers that time will heal OR youContinue reading “Team Meltdown Mode: How to Recognize it and What to do About it”
Author Archives: Team Culture Works
What is a Dental Team Culture Club and Why Do You Need it?
For over a decade I have been honored to provide dental office team training to practices around the globe. After the pandemic, things started to feel different. Clients began resounding over and over again, “my office doesn’t feel the same as it did before everything shut down.” Something was off. My team and I beganContinue reading “What is a Dental Team Culture Club and Why Do You Need it?”
How to Get My Dental Team to Communicate Better
As a dental team culture coach, I am constantly talking with practice leaders about how to improve their culture. When reviewing their greatest struggles, one of the most common topics is “How can I get my dental team to communicate better?” A little over 12 years ago, I was managing a practice in Texas. ItContinue reading “How to Get My Dental Team to Communicate Better”
How Does Team Culture Affect Case Acceptance?
Dental practice leaders often ask, “Does my team culture affect case acceptance?”. The answer is yes but have you ever wondered what specific aspect of your culture has the greatest impact? Team culture simply means the way your team does things. “Culture” is a buzz word that is impactful and important. How does your teamContinue reading “How Does Team Culture Affect Case Acceptance?”
Discover How Telephone Skills Impact Your Dental Team Culture
Before we can discover which telephone skills impact your dental team culture, we need to understand the meaning of “team culture”. Culture is simply the way your team does things as work. It’s the sum of two things…. the systems by which you complete tasks and the intangible “feeling” one gets when they walk intoContinue reading “Discover How Telephone Skills Impact Your Dental Team Culture”
“How do I Hold My Team Accountable?”… Without Sounding Like a Jerk!
Written By: Tracy Civick Today we will answer “How do I hold my team accountable?” and how do I do it without sounding like a jerk? Great news, it can be done and we will go through the steps to make it happen in this article. Accountability means trusting another team member to handle aContinue reading ““How do I Hold My Team Accountable?”… Without Sounding Like a Jerk!”
How to Spot Behavioral Weapon Systems Using DISC Personality Styles
Written By: Tracy Civick Every personality style has many powerful and positive characteristics, but they also have traits that are not as positive and can create limitations to effectiveness and your team culture. If this behavior looks familiar in your team, you need to know how to spot it and why it happens. For thisContinue reading “How to Spot Behavioral Weapon Systems Using DISC Personality Styles”
The Best Interview Questions to Ask Candidates
The top 6 best interview questions to ask candidates when interviewing them. Hiring a new team member can be daunting. The goal is to ensure that the potential new hire’s values are in alignment with the company’s values. Use these interview questions to uncover this.
Do You Want to Become a Game Changing Practice Leader?
A leader’s primary function is to get things done through other people. Why are you in that role? If you’re a practice manager, were you hired based on your skill level? Maybe you’ve been in the dental field for 10 years and have worked your way up into management? Did you know that 79% ofContinue reading “Do You Want to Become a Game Changing Practice Leader?”
How to Improve Your Team Culture by Doing THIS Immediately!
How do you eat an elephant? Of course, one bite at a time! How do you improve your team culture? One step at a time! One of the most common questions I’m asked is, “How do I know if we have an unhealthy culture?” Here are a few characteristics of an unhealthy work environment: IfContinue reading “How to Improve Your Team Culture by Doing THIS Immediately!”