As a dental team culture coach, I am constantly talking with practice leaders about how to improve their culture. When reviewing their greatest struggles, one of the most common topics is “How can I get my dental team to communicate better?” A little over 12 years ago, I was managing a practice in Texas. ItContinue reading “How to Get My Dental Team to Communicate Better”
Dental practice leaders often ask, “Does my team culture affect case acceptance?”. The answer is yes but have you ever wondered what specific aspect of your culture has the greatest impact? Team culture simply means the way your team does things. “Culture” is a buzz word that is impactful and important. How does your teamContinue reading “How Does Team Culture Affect Case Acceptance?”
Before we can discover which telephone skills impact your dental team culture, we need to understand the meaning of “team culture”. Culture is simply the way your team does things as work. It’s the sum of two things…. the systems by which you complete tasks and the intangible “feeling” one gets when they walk intoContinue reading “Discover How Telephone Skills Impact Your Dental Team Culture”
Written By: Tracy Civick Today we will answer “How do I hold my team accountable?” and how do I do it without sounding like a jerk? Great news, it can be done and we will go through the steps to make it happen in this article. Accountability means trusting another team member to handle aContinue reading ““How do I Hold My Team Accountable?”… Without Sounding Like a Jerk!”
The top 6 best interview questions to ask candidates when interviewing them. Hiring a new team member can be daunting. The goal is to ensure that the potential new hire’s values are in alignment with the company’s values. Use these interview questions to uncover this.
Team Communication is modeled from the practice leader; however, did you know that 79% of practice owners say that they hired a leader based on experience or tenure in the field? Offices are filled with leaders that were never taught to lead. Having 20 years as an assistant, treatment coordinator, or front office coordinator doesn’tContinue reading “#1 Reason Why Your Team’s Communication is Failing and How to Fix It Now!”