Team Meltdown Mode: How to Recognize it and What to do About it
Written by: Tracy Civick Whether you’ve owned your practice for 9 months or 9 years, at some point it’s inevitable that your dental team will go into meltdown mode. When it happens, there are two options: you can hide in your office, walk on eggshells, and cross your fingers that time will heal OR youContinue… Read more
What is a Dental Team Culture Club and Why Do You Need it?
For over a decade I have been honored to provide dental office team training to practices around the globe. After the pandemic, things started to feel different. Clients began resounding over and over again, “my office doesn’t feel the same as it did before everything shut down.” Something was off. My team and I beganContinue… Read more
How to Get My Dental Team to Communicate Better
As a dental team culture coach, I am constantly talking with practice leaders about how to improve their culture. When reviewing their greatest struggles, one of the most common topics is “How can I get my dental team to communicate better?” A little over 12 years ago, I was managing a practice in Texas. ItContinue… Read more
How Does Team Culture Affect Case Acceptance?
Dental practice leaders often ask, “Does my team culture affect case acceptance?”. The answer is yes but have you ever wondered what specific aspect of your culture has the greatest impact? Team culture simply means the way your team does things. “Culture” is a buzz word that is impactful and important. How does your teamContinue… Read more
Discover How Telephone Skills Impact Your Dental Team Culture
Before we can discover which telephone skills impact your dental team culture, we need to understand the meaning of “team culture”. Culture is simply the way your team does things as work. It’s the sum of two things…. the systems by which you complete tasks and the intangible “feeling” one gets when they walk intoContinue… Read more
“How do I Hold My Team Accountable?”… Without Sounding Like a Jerk!
Written By: Tracy Civick Today we will answer “How do I hold my team accountable?” and how do I do it without sounding like a jerk? Great news, it can be done and we will go through the steps to make it happen in this article. Accountability means trusting another team member to handle aContinue… Read more